Introduction

Welcome to CastleKeeperai! These Terms of Service (”Terms”) govern your use of our website located atwww.castlekeeperai.com and our related services (collectively, the ”Service”). Our Service is provided to you by CastleKeeperai AI, Inc. (”CastleKeeperai,” ”we,” ”us,” or ”our”).

Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms and all terms incorporated by reference. If you do not agree to all these Terms, then you may not access or use the Service.

Changes to Terms or Service

We reserve the right to update or modify these Terms at any time without prior notice. Your use of the Service after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms regularly.

Privacy Policy

To access certain features of the Service, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account.

Access to the Service

Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

User Content

Our Service may allow you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material (”Content”), including property information, maintenance requests, and compliance documents. You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.

Property Information

When using our Service to manage properties, you represent that you have all necessary rights and permissions to upload property information, including but not limited to property listings, lease agreements, and tenant information. You must ensure all property data complies with applicable laws and regulations, including fair housing and data protection laws.

Legal Compliance Automation

Our Service includes document verification and management features that use AI to scan lease agreements, tenant applications, and compliance documents. While we strive to accurately identify missing or outdated documents and notify you of required updates, you remain solely responsible for ensuring your legal compliance with all applicable laws and regulations.

Prohibited Conduct

When using the Service, you agree not to engage in any of the following prohibited activities:

• Violating any law, regulation, or our policies.
• Using the Service in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Service.
• Impersonating or intimidating others.
• Using any data mining, robots, or similar data gathering or extraction methods unless explicitly authorized.
• Transmitting any viruses, worms, defects, Trojan horses, or any items of a destructive nature.
• Uploading false, misleading, or fraudulent property listings or tenant information.
• Using our Service to discriminate against tenants or property owners in violation of fair housing laws.
• Manipulating our AI systems to generate false compliance reports or maintenance requests.

Intellectual Property

All Content on the Service, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of CastleKeeperai or its Content suppliers and is protected by copyright, trademark, and other intellectual property laws.

Rightmove API Integration

Our Service may integrate with the Rightmove API to sync property listings and other data. Your use of features that interact with Rightmove is subject to Rightmove's terms of service in addition to these Terms. You grant us permission to access and update your Rightmove listings on your behalf when you use our integration features.

AI Chatbot and Automation

Our Service includes AI-powered features such as chatbots, maintenance request automation, and compliance checks. While we strive to provide accurate and helpful automated services, you acknowledge that AI systems have limitations. You should review any AI-generated content or recommendations before taking action based on them. We are not liable for decisions you make based on AI recommendations.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Disclaimer

Our Service is provided on an ”as is” and ”as available” basis. We make no warranties or representations regarding the accuracy or completeness of the Service.

Limitation of Liability

In no event shall CastleKeeperai be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation lost profits, data, or other intangible losses, resulting from your use or inability to use the Service. This includes but is not limited to any damages resulting from:

• Reliance on AI-generated compliance checks or recommendations
• Errors in maintenance request categorization or assignment
• Issues with Rightmove API integration or data synchronization
• Inaccuracies in automated document verification
• System unavailability during critical property management tasks

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

Contact Us

If you have any questions about these Terms, please contact us at support@castlekeeperai.com.